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Pass Guaranteed Quiz Cisco - 100-140–Valid Current Exam Content

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Cisco Certified Support Technician (CCST) IT Support Sample Questions (Q429-Q434):

NEW QUESTION # 429
What is the first step a technician should take when initiating a Cisco Webex session to troubleshoot an end user's device issue?

A. Ask the user to share their entire desktop immediately upon connection
B. Direct the user to disable their firewall to ensure an uninterrupted session
C. Instruct the user to download and install the latest version of Cisco Webex without guidance
D. Verify the identity of the user and ensure they have the correct link and meeting credentials

Answer: D

Explanation:
Correct Answer. B. Verify the identity of the user and ensure they have the correct link and meeting credentials Before starting a support session, verifying the user's identity and ensuring they have the correct meeting credentials protects against unauthorized access and ensures that both parties are prepared for the session.
Option A is incorrect as sharing the entire desktop should only be done when necessary and with proper precautions.
Option C is incorrect because the technician should guide the user through any software installation or updates to avoid errors.
Option D is incorrect as disabling the firewall may compromise the user's network security and should not be recommended without thorough consideration.

NEW QUESTION # 430
An employee is having problems reaching URLs on the World Wide Web. You examine the addressing configuration for the employee's PC that is shown as follows:

You have verified that you can open a website on the employee's PC by entering the website's IP address in their browser.
Which IP address should you ping to determine what the problem is?

A. 192.168.1.253
B. 192.168.1.1
C. 192.168.1.254
D. 192.168.1.130

Answer: C

Explanation:
Since you can access websites by IP but not by name, the issue lies with name resolution. Pinging the configured DNS server (192.168.1.254) will verify whether the DNS service is reachable and functioning.

NEW QUESTION # 431
A user reports the following:
I recently got a prompt on my Mac to give an app permissions. I accidentally clicked Deny. Now I can't open the app.
You need to tell the user where to go to grant the necessary permissions to the application.
Which feature should they use?

A. Passwords > Security Permissions!
B. Users & Groups > Add Group
C. Privacy and Security
D. Desktop & Dock

Answer: C

Explanation:
On macOS, you grant or revoke app permissions in the System Settings under "Privacy and Security," where you can enable access for the denied app.

NEW QUESTION # 432
A user is experiencing intermittent Wi-Fi connectivity issues on their smartphone. Which of the following should be the first step to troubleshoot the issue?

A. Replace the smartphone immediately
B. Change the Wi-Fi network password
C. Restart the smartphone
D. Upgrade the smartphone's operating system

Answer: C

Explanation:
Correct Answer. B. Restart the smartphone Restarting the smartphone is a quick and simple first step that can resolve transient connectivity issues by refreshing the device's network settings and clearing potential software glitches that may be impacting the Wi-Fi connection.
Option A is incorrect because replacing the smartphone is a drastic measure that should be considered only after all other troubleshooting steps have failed.
Option C is incorrect because while updating the operating system is important, it should not be the first step before attempting more immediate and less invasive solutions.
Option D is incorrect because changing the Wi-Fi network password affects all devices on the network and does not address issues specific to the user's smartphone.

NEW QUESTION # 433
An office manager is ordering new cables for the company's printers and scanners, which require USB-B connections.
Which USB version should the manager ensure the USB-B cables support to achieve the best performance for these devices?

A. USB 3.0
B. USB 2.0
C. USB-C
D. USB 1.1

Answer: B

Explanation:
Correct Answer. B. USB 2.0 USB 2.0 is the most appropriate choice for printers and scanners that utilize USB-B connectors, as it offers a balance of compatibility and performance with data transfer speeds sufficient for typical printing and scanning tasks.
Option A is incorrect because USB 1.1 provides significantly slower data transfer rates, which may not support the efficient functioning of modern printers and scanners.
Option C is incorrect because although USB 3.0 offers higher data transfer speeds, USB-B connectors are rarely configured to support this standard; most printer and scanner devices do not require nor utilize USB 3.0 speeds.
Option D is incorrect because USB-C refers to the connector shape and interface standard, which is different from USB-B and generally not compatible without adapters.

NEW QUESTION # 434
......

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Fred Green Fred Green

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